I am experiencing drop calls , poor voice quality or screen freezes¶
Browser¶
We recommend using Google Chrome which can be downloaded here. Please ensure that you have the latest version of flash which can be downloaded here
Internet Connection Bandwidth¶
Connection Type¶
We recommend to always use a WIRED (not wi-fi) always-on connection like Fiber or Broadband Cable. In certain situations where the internet connection is being shared it might be necessary to implement VoIP QoS on your router (please consult your network administrator for further instructions).
Dial In Method: If you are using the call in method you are at the mercy of the telephone carries connecting your call to our servers. This type of call quality can vary based on the calls your local telephone carrier may be experiencing.
SIP/Webphone Connection: 80% of voice quality issues are the result of the end user’s internet connection. High quality voice conversations require an extremely consistent (low jitter) connection to our servers. To isolate possible problems, we recommend network administrators download WinMTR from their site then run it against the server you are connecting for at least an hour.
Computer Requirements¶
PC Computer requirements:
Minimum RAM: 2GB with 500MB Available
Minimum Processor: Intel Pentium 4 , 1.5 GHz Processor
Optimal RAM: 3GB with 500MB Available
Optimal Processor:Intel Pentium 4 , Any Dual Core Processor
Mac OSX requirements:
Minimum RAM: 2GB Minimum
Processor: 1.5GHz Processor
Optimal RAM: 4GB
Optimal Processor: 2.66 I7 GHz Processor