Welcome to Hello Hunter Wiki

Integrated Voice Broadcasting and Auto & Predictive Dialing made easy!

Getting Started

• Predictive Dialer Setup Guide
  • Setup DB Fields
  • Add Users to the System
  • Specify a Connection Method
  • Configure the List View
  • Create a New Campaign
  • Upload Contacts / Leads
  • Begin Calling
    • Make A Call via Web Phone
      • Check Voice Connection
      • Dial-In
    • Make A Call via SIP Phone
      • Check Voice Connection
      • Download and Configure SIP Phone
      • Dial-In
• Voice Broadcasting Setup Guide
  • Create a New campaign
  • Upload Contacts / Leads
  • Upload a Message to Broadcast
  • Send a Test Call
  • Run your Broadcast

Overview

• Dashboard
  • Join Predictive Campaigns
  • Search a Contact
  • Generate Statistics
  • Callback Schedule
  • Agent Productivity
• List View
• Contact View
  • Contact Details
  • Control Bar
    • Call Controls
  • Disposition Bar
  • Contact Log
  • Notes
• Predictive Campaigns
  • Create New Campaign
  • Edit a Campaign
  • Upload Leads / Contact
  • Remove Contacts
  • Transfer contacts from one campaign to another
  • Add Campaign Message
  • Export Calls / Contact list of a campaign
  • Display Graph Stats
  • Listen to Recorded Messages
• Voice Broadcasting
  • Create Voice Broadcast Campaign
  • Edit A Campaign
  • Increase / Decrease broadcast speed
  • Real-time log
  • Export Campaign
  • Add or Upload Broadcast Message
  • Add or Upload Leads / Contacts
  • Configure Settings
    • Setup Database Fields
    • Manage Do Not Call List
    • Export Account
    • Configure Paired Locations
    • Configure Tasks
    • View Real-time Stats
• Agent Monitor
  • Real-Time Monitor
  • Recorded Calls
  • Speak, Barge In or Coach an Agents Call
• Admin
  • Create New User
  • Edit User
  • Specify Connection Method
  • View Connected Calls of a User
  • Configure Scripts for a User
  • Setup Transfer or 3 Way Conference Call
  • Admin Configurations
    • Manage Do Not Call list
    • Setup Database Fields
    • Configure Custom Dispositions
    • Display Agent Productivity
    • Setup Inbound DIDs
• Settings
  • Edit Music on Hold
  • Edit Timezone
  • Change your Password
  • Change List View Appearance
  • Setup Scripts
  • Setup Email Template
  • Configure Phonebook
  • Modify Caller ID Settings
  • Change Voice Connection Settings
  • Add Sound File

FAQs

General

• What are the payment options?
• I cannot log into my system
• Why can’t I upload leads / contacts?

Predictive Dialer

• How to determine if the Dialer is calling leads?
• X-Lite or EyeBeam Setup
• X-Lite or EyeBeam Errors
  • 404 Registration Error
  • 408 – Request Timed Out
  • Error 500 Message
• POST URL Configuration
  • Posting Qualified Leads into the CRM
• Internet Connection Bandwidth
  • Voice Quality Issues
  • Unstable connections to our servers
  • Bandwidth
• What are the technical requirements for my computer?
• I am experiencing drop calls , poor voice quality or screen freezes
  • Browser
  • Internet Connection Bandwidth
  • Connection Type
  • Computer Requirements
• Why am I waiting a long time for a call?
• Why do agents show up as unknown in the Agent Monitor tab?
• Why are my leads gone?
• Why can’t my customers hear me?
• Why are my agents getting kicked?

Voice Broadcasting

• How can I add numbers to My Do Not Call List
• My Voice Broadcast will not run
• How can I view the configuration of my Voice Broadcast campaign?
• Why am I not getting calls coming in?